betj Privacy Policy

1. Who We Are

betj is an online betting and casino platform operating at betj.io and targeting players in Bangladesh. For the purposes of this Privacy Policy, "betj", "we", "us" and "our" refer to the operator of the betj platform. "You" and "your" refer to any individual who registers a betj account, accesses the betj website, completes the betj login process, or otherwise uses any service provided through the betj platform.

betj is the data controller in respect of personal data collected through the betj platform. If you have questions about how betj handles your personal data, or if you wish to exercise any data rights described in this Policy, contact betj's support team at [email protected]. All communications relating to data privacy should be submitted in writing.

2. Data We Collect

2.1 Registration and Identity Data

When you register a betj account, betj collects the personal information you provide during the registration process. This includes your full legal name, date of birth, mobile number, and the credentials you create for the betj login (username and password). During identity verification (KYC), betj may additionally collect a copy of your government-issued photo identification document (such as a National Identity Card or passport) and proof of address.

2.2 Financial and Payment Data

To process deposits and withdrawals in Bangladeshi Taka (৳), betj collects the mobile banking account details or bank account details you link to your betj wallet. This includes mobile numbers associated with bKash, Nagad, Rocket or Upay accounts, and bank account identifiers for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank or Sonali Bank transfers. betj does not store full PINs, OTP codes or banking passwords at any point in the payment flow.

2.3 Transaction Data

betj records all financial transactions associated with your betj account, including deposits, withdrawals, bet placements, casino wagers, game results, bonus credits, bonus usage and account balance adjustments. Transaction records include the amount in BDT, the date and time in Bangladesh Standard Time (BST, UTC+6), the payment method used, and the game or market to which the transaction relates.

2.4 Technical and Device Data

When you access the betj platform, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within betj.io, session duration, and the date and time of your betj login. This data is collected to maintain platform security, detect fraudulent access attempts, and improve the betj user experience.

2.5 Communications Data

If you contact betj's customer support team via email or live chat, betj retains a record of that communication including the content of your message, your contact details, and the date and time of the exchange. This data is used to resolve your query, maintain service quality, and provide a history of account-related communications where relevant to a future dispute or investigation.

2.6 Responsible Gaming Data

If you use betj's responsible gaming tools — including deposit limits, loss limits, session time reminders or self-exclusion — betj records the settings you apply and the dates on which they were activated or modified. This data is retained to enforce your responsible gaming preferences and, in the case of self-exclusion, to prevent re-registration during the exclusion period.

3. How We Collect Your Data

betj collects personal data through the following channels:

• Directly from you — when you register a betj account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, server logs, and analytics tools when you visit betj.io or interact with the betj platform.
• From third-party verification providers — when betj uses external identity verification or fraud detection services to validate the information you have provided at registration or during KYC.
• From payment processors — when bKash, Nagad, Rocket, Upay or linked banking partners confirm transaction status or return payment metadata to betj's systems.

4. How We Use Your Data

betj uses the personal data it collects for the following purposes:

Purpose	Data Used
Account registration and betj login authentication	Name, date of birth, mobile number, credentials
Age verification (21+ compliance)	Date of birth, KYC identity documents
Processing deposits and withdrawals in BDT	Payment method details, transaction records
Fraud prevention and account security monitoring	IP address, device data, transaction patterns
Anti-money-laundering (AML) compliance	Identity documents, transaction history
Customer support and dispute resolution	Communications data, account history
Responsible gaming enforcement	Responsible gaming settings, session data
Platform analytics and product improvement	Technical data, anonymised usage data
Promotional communications (with consent)	Mobile number, betting preferences

betj does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Profile-based decisions (such as bonus eligibility checks) are subject to manual review where they result in account restriction or bonus reclaim.

5. Legal Basis for Processing

betj processes your personal data on the following legal bases:

• Contract performance — processing your registration data, betj login credentials, payment details and transaction history is necessary to fulfil betj's obligations under the account agreement between betj and you as a registered player.
• Legitimate interests — betj processes technical and device data to maintain platform security, prevent fraud, detect duplicate accounts, and improve the betj product. These are legitimate business interests that do not override your data rights.
• Legal obligation — betj processes identity and transaction data to comply with age verification requirements, anti-money-laundering obligations, and financial record-keeping standards applicable to the betj platform.
• Consent — where betj sends you promotional communications about betj bonuses, cricket betting offers, slot promotions or casino events, it does so on the basis of your consent provided at registration or updated through your account preferences. You may withdraw consent at any time by contacting [email protected].

6. Sharing Your Data

6.1 Payment Partners

betj shares the minimum necessary payment data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank and Sonali Bank solely for the purpose of processing deposits and withdrawals to and from your betj account. These partners act as independent data controllers in respect of their own payment processing operations and are governed by their own privacy policies.

6.2 Identity Verification Providers

betj may share identity documents and personal details with third-party KYC and identity verification service providers to validate your age and identity as required by betj's responsible gaming and anti-money-laundering obligations. These providers are contractually bound to handle your data securely and to use it solely for the purpose of identity verification on behalf of betj.

6.3 Game Providers

betj integrates games and live casino content from third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming and Spribe. These providers may receive anonymised session data (such as game round identifiers and bet amounts) for the purpose of game integrity verification and result auditing. betj does not share your full name, KYC documents or payment details with game providers.

6.4 Legal and Regulatory Disclosure

betj may disclose personal data to law enforcement agencies, regulatory bodies or other authorised parties where required by applicable law, where disclosure is necessary to prevent or investigate fraud or money laundering, or where betj is responding to a lawful request from a competent authority. betj will notify affected players of such disclosures where legally permitted to do so.

6.5 No Commercial Data Sales

Under no circumstances does betj sell, rent, auction or otherwise transfer your personal data to any third party for their independent marketing, advertising or commercial use. betj's revenue model is based on gaming and betting activity — not on the monetisation of player data.

7. Data Retention

betj retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any legal minimum retention requirements. The following retention schedule applies:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML compliance, dispute resolution
KYC identity documents	Duration of account + 5 years post-closure	Regulatory and AML obligations
Transaction records	7 years from transaction date	Financial record-keeping requirements
Customer support communications	3 years from last interaction	Dispute resolution, service quality
Technical and device logs	12 months from collection date	Security monitoring, fraud detection
Responsible gaming records	Duration of exclusion/limit + 5 years	Enforcement of player protections
Cookie and analytics data	Up to 13 months from collection	Platform analytics, session management

Upon expiry of the applicable retention period, betj will securely delete or irreversibly anonymise the relevant personal data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8. Cookies and Tracking

8.1 Types of Cookies Used

betj uses cookies and similar tracking technologies to operate the betj platform, maintain your betj login session, remember your account preferences, and analyse platform usage. The following categories of cookies are used:

• Essential cookies — required for the betj platform to function, including session management, betj login authentication, and security token validation. These cannot be disabled without impairing your access to the platform.
• Analytical cookies — used to understand how players navigate betj.io, which games and markets are most accessed, and how platform performance can be improved. This data is processed in aggregated, anonymised form.
• Preference cookies — used to remember your display settings and account preferences between betj login sessions.

8.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies from specific sites. Note that disabling essential cookies will prevent the betj login process from functioning correctly and will limit your ability to use the betj platform. betj does not use third-party advertising cookies or cross-site tracking technologies.

9. Data Security

betj implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and betj's servers.
• AES-256 encryption for personal data stored in betj's databases.
• Multi-factor authentication requirements for betj staff accessing player data systems.
• Role-based access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular penetration testing and vulnerability assessments of betj's platform infrastructure.
• Automatic session timeout for inactive betj login sessions to reduce the risk of unauthorised account access.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your betj account has been accessed without your authorisation, contact betj immediately at [email protected] and change your betj login credentials without delay.

10. Your Data Rights

As a betj account holder, you hold the following rights in relation to the personal data betj processes about you:

• Right of access — you may request a copy of all personal data betj holds about your account.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data betj holds.
• Right to erasure — you may request deletion of your personal data, subject to betj's legal retention obligations described in Section 7. Erasure requests during an active account or open dispute period may be deferred.
• Right to restriction — you may request that betj restricts processing of your data while a rectification or erasure request is being resolved.
• Right to object — you may object to betj's processing of your data on legitimate interests grounds, including for direct marketing purposes. betj will cease marketing communications immediately upon receipt of a valid objection.
• Right to withdraw consent — where processing is based on your consent (e.g., promotional communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered mobile number and account username so betj can verify your identity before responding. betj will acknowledge all data rights requests within five business days and fulfil verified requests within 30 calendar days.

11. Children and Minors

betj's platform and services are strictly intended for individuals aged 21 years and above. betj does not knowingly collect personal data from anyone under the age of 21. Age is verified during the betj registration process and again at the point of withdrawal. If betj discovers that a player account was registered by an individual under 21 years of age, the account will be closed immediately, all bets will be voided, and any deposited funds will be returned to the original payment source after a mandatory review period. If you believe a minor has registered a betj account using false details, notify betj immediately at [email protected].

12. Changes to This Policy

betj reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable legal requirements, or the services offered on the betj platform. Material changes will be communicated to registered players via a notice posted on betj.io or via a notification sent to the mobile number or contact details registered on your betj account. The effective date of the current version of this Policy is displayed at the top of this page. Continued use of the betj platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how betj handles your personal information, please contact the betj data support team using the details below:

All privacy communications must be submitted in writing to the email address above. betj does not accept verbal data rights requests. To protect your privacy, betj will verify your identity before disclosing, correcting or deleting any personal data associated with your betj account.